Features

Everything a small support team needs to keep tickets moving.

SupportIQ combines ticket intake, rule-based triage, SLA visibility, and operational reporting in one focused workflow.

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Rule-based triage

Classify incoming tickets by category, priority, team, and tags before an agent opens the queue.

SLA risk tracking

Show whether each ticket is on track, at risk, or breached so teams can work ahead of deadlines.

Team routing

Route billing, technical, account, shipping, and general requests to the right team automatically.

Activity timeline

Record creation, classification, assignment, and status changes in a readable audit trail.

Live dashboard metrics

Track ticket volume, resolution status, categories, priorities, teams, and SLA health from DynamoDB.

Fast response workflow

Move from new ticket to prioritized queue to status update without a separate backend app.